Support Policy - Marcatuex

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Get Support

You will get our support via support tickets. There are no other channels like Facebook, Twitter, phone, or others.

What Kind of Support We Provide

We only provide support for our products only. You must need to provide the site URL with temporary admin access to find and solve your issues.

  • Guide you for installation
  • Guide you on how to use
  • Known bugs and issues
  • Configuration

How Will You Get An Update?

After fixing any bug, we will release updates and may also notify the users from our support channel or official newsletter mail. We never customize our products or provide support for any 3rd party customization of our products.