Refund Policy - Marcatuex

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Refund Policy

We believe in Marcatuex always standing by their quality and performance. However, items might not work in the same way for everyone. So, we keep a fair refund policy. Please check before you ask for a refund.

Try Before Buy

We strongly recommend you to try and see how our product performs on live. Check demo/demos available for testing on our site. We advise you properly check the products, and ask any questions before making the purchase decision. If you have any queries, we have a dedicated support team ready to support you on our workdays. You can open a ticket and look for support here- [email protected]

Before Requesting a Refund

  • Read the product’s installation guide and documentation
  • Check the product’s support forum, facebook community page, and blog as you may find a solution to your issue there
  • Contact the Support team to find a solution for the issue you’re facing
  • Ensure the product is being used for its intended function and purpose by checking the product description

Asking For Refunds

We are sad to see you go, but if you’ve tried Markutos and decided it’s not for you, we’ll gladly refund you for your purchase if it’s within 14 days.

Please include details about the reason for your refund so we can know what went wrong and how to improve our products. For a damaged digital product, we will request from you a link and a screenshot of the issue to be sent to our sales/support team.

Please note your refund will be eligible under the following circumstances:

  • The product is entirely non-functional
  • You’ve opened a support ticket using the authorized email (the email you have used to purchase your products) on our dedicated support channel but you didn’t get any response in 48h (business days only)
  • And/or the product’s description stated on the product page was fully misleading

When Not to Expect a Refund

We do not refund based on non-existing feature requests. We also reserve the right to refuse a refund in the following circumstances:

  • Renewals or upgrades will not be eligible for refunds.
  • Refunds will only be issued for the first purchases within the first 14 days.
  • You are asking for a feature that doesn’t exist on our demo site and in the PRO documentation.
  • You bought an item by mistake and/or the product(s) sent were already downloaded by you and/or the license key was activated.
  • The product(s) were bought by your employee or inmate using your payment method which s/he had legal access to.
  • You refused to provide our support staff with access to your website (only if necessary and asked by the support team) to investigate the product(s) you are having issues with.
  • It has expired more than 14 days after purchase and you even didn’t add at least one ticket about the issue on our helpdesk.
  • We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
  • Refunds are issued to the payment method used upon purchasing the subscription.

Please Note: You cannot, under any circumstances, share the licenses with anyone. The license(s) and the subscription will be deactivated immediately if shared.

What to Keep In Mind

Marcatuex offers a full refund within 14 days starting when the client makes the payment. In this case, the team has the right to ask relevant questions and investigate for the refund and the right to NOT offer the refund if it is not eligible.

  • You may cancel your account at any time, however, there are no refunds for cancellation.
  • By requesting a refund, you are essentially canceling your Marcatuex pro subscription.
  • Your license will be deactivated immediately after you get the refund and the premium features restrictions will be in action within 24 hours.
  • If you get a refund, you cannot use the downloaded premium products anymore.
  • Refunds can take up to 14 days to reflect in your account depending on the region you are residing in.

The above notice, also, applies to all licenses of our membership plans. Please contact us if you need further information.

Last updated on March 19, 2023. Marcatuex team reserves the right to change or modify the above contents at any time without any prior notice.

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